How to manage your team #13: Clarity

Don't be insecure about your communication

One of my biggest failings as a new supervisor was clarity in communicating my requests.

I thought I’d conveyed my request clearly, but when I asked a teammate about it, they’d recall I cluttered my communication with “maybe,” “perhaps,” “you could,” or “next week or two.” Too many fuzzy softballs. Should have been a fastball.

I learned to prepare what I’d say in an email and before I pressed send, I removed all unnecessary words. When employees asked me to clarify lrequests ater, I learned to say, “Okay, let me be clear …” as much for me as for them.

Chris Schroder, The 100 Companies