How to manage your team #2: Listen

Before making any moves, listen and learn.

You might think a new leader should take action and show what you know, but that is wrong. Your first task is to listen to your teammates.

Do nothing but ask questions – and take notes. Show you can listen and understand them. Summarize what they think, feel and believe. There’s no proof Theodore Roosevelt said it, but this quote is attributed to him: “They don’t care what you know until they know you care.”

They might not agree with your conclusions, but they’ll at least know they had a part in them and that their thoughts were heard and considered.

Chris Schroder, The 100 Companies