How to manage your team #23: Sandwich

When you need to deliver negative feedback, serve it on a sandwich

Remember when delivering critical performance feedback to make a sandwich.

First slice of bread: remind the employee they are valued and their talents help the team. The meat: deliver the bad news … this task or project that did not meet standards or their mistake. Then add the second slice of bread: remind the employee of your confidence in his or her ability to deliver better work and that he or she will bounce back and contribute on the next assignment.

The bread maintains self-esteem. The meat is hard to digest sometimes, but goes down better inside the warm goodness.

Chris Schroder, The 100 Companies